Prevail® Frequently Asked Questions
Loss of Bladder or Bowel Control (LOBC)—also known as incontinence—is the involuntary loss of bladder/bowel control. Millions of people experience incontinence but with the right products, treatment and information, they overcome the symptoms every day. Prevail puts care into every last detail to provide unsurpassed protection and comfort that allow people with LOBC to live better and feel more confident.
When dealing with LOBC and appropriate products, there may be some questions or challenges that occur. Below are some troubleshooting Q&A’s for Prevail Products and Best Practices. If further assistance is needed, please contact us at 1-800-227-3551, Monday – Friday between 10:00 a.m. – 4:00 p.m.
You should contact your insurance provider as coverage varies per state.
Wipes are NOT recommended for disposal in septic or sewage systems. To emphasize this we include the internationally recognized standard No Flush Logo on each package of Wipes.
All of our products are manufactured with hypoallergenic materials.
No, all of the products we manufacturer are latex-free.
We recommend they be used within a year and a half of the manufacturer date so long as they are properly stored. The incontinence products? The incontinence products do not have a shelf life so long as they are properly stored. Properly stored means a temperature regulated environment that is not exposed to moisture.
No, we do not recommend double padding with any of our incontinence products.
We do not advertise our products in this fashion each void is different. First Quality manufactures their products for various levels of incontinence please refer to the product selection guide to choose the correct product for you.
We recommend you use a brief with tabs, this product is the best match as it contains Fecal Containment Zones.
No. Can they be recycled? No.
First Quality manufactures our products with wetness indicators. The wetness indicator will turn a dark color when product should be changed. We do manufacture a product for Extended Use which can be used for nighttime protection, this product does also contain the wetness indicator.
Our Air Permeable line is for use with air loss therapy beds. Our Products Range
No, we suggest warming with a wipe warmer.
Please visit our Where to Buy area for our trusted partners or you can reach us at 1.800.227.3551 for information on a Prevail Distributor.
Samples are available; Reach Us at 1.800.227.3551. We will require complete contact information which includes your name, address, telephone number, height/weight, and the product you would like to sample.
Refer to the Size-Wise guide to help you with product sizing.
We recommend speaking to your healthcare practitioner to help determine which product may be best for you. We do have a product selection tool that you can use to help with selection.
We do not sell products directly to the consumer you will need to check with your supplier for order information.
Where To Buy
Purchase Prevail® Products online through our trusted partners