Why is my loved one leaking through the product?

If you're concerned about the performance of your loved one's protective hygiene products, we're here to help. Take a look at these troubleshooting guidelines to ensure your loved one is wearing the right product, the correct size, and applied the product properly. 

PRODUCT SELECTION

You should select a product based on your loved one's sex, type of incontinence, and level of leakage. If your loved one is leaking though the product, they may need to try something with higher absorbency. Please use our Product Finder tool or read through "Choosing the Right Product" to make sure you selected the best product for their needs.

SIZE SELECTION

Use our Height/Weight charts to make sure your loved one is wearing the right size. You should have their current measurements handy and make sure they're accurate. Adding a few inches or shaving off a few pounds can be tempting, so make sure your loved one hasn't doctored their dimensions. If they're reluctant to share their measurements, remind them how important sizing is for product performance. Products that are too small will be uncomfortable and products that are too large will leak due to sagging. 

APPLICATION

To prevent leaks, make sure the product is applied properly. The product should rest snugly against the body. Make sure your loved one is using only one product at a time. While wearing multiple products may seem more protective, it  actually hinders the absorbency process and can cause product leakage.